Police engage in customer service training
|
|
|
Contact: Adhara King
Wednesday, September 10, 2008 – Officers of the Royal Saint Lucia Police Force (RSLPF) are more equipped to provide higher quality customer service to the population they interact with on a daily basis.
The Police Force recently held a workshop entitled “Creating Customer Service Excellence,” in its thrust to improve customer relations. Police Commissioner, John Broughton reminded officers not to ever lose sight of their obligation to the public because of complacency.
“We are a customer service organization. Despite the fact that people may think that we are the only organization that they can turn to, it's important that we remember to remember that we've got customers. So customer service, and dealing with people in a responsive and proper way is very important to us,” said Broughton.
Participants were trained on maintaining good customer service practices, especially when dealing with difficult persons and situations.
Permanent Secretary in the Ministry of Home Affairs and National Security, Marie-Ange Leonard encouraged participants to do their part in improving the overall function of law enforcement.
“Whatever little bit of confidence that each and every one of you can build in the members of our society—the people who visit our shores, who live and work here—you will be in your individual small way building the image of the force, building the image of the government of Saint Lucia, and you will be making a contribution to people's perspective of all the rest of us public officers,” said Leonard.
Leonard says a suggestion of a name change for the police force has been made, with the word “Force” to be replaced by “service” as a reflection of a commitment to serve, as opposed to being a force to contend with. |
|
© 2008 Government Information Service. All rights reserved. Read our privacy guidelines. |
