Public Discontent with Civil Status Registry Addressed with Opening of New Location
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Contact: Chris Satney
Tuesday, January 8, 2008 – The new home of the Registry of Civil Status is already bearing fruit, with the processing of hundreds of certificate applications in virtual comfort. The Registry's new location on Brazil Street is a cut above its old Laborie Street location, erasing the uncomfortable experiences and discontent of members of the public, having to stand outside on a line for hours.
Deputy Permanent Secretary in the Ministry of Justice Eustace Monrose said the ministry promised to make the changes in the new year and delivered, when the new premises opened on Monday.
“The premises are basically superb. It is very inviting, and the staff is quite comfortable working in new surroundings. The layout is different, with sitting accommodation for our clientèle. We also have very good furniture for staff. It is not in a clustered fashion, as existed before, Monrose said.
The government official said the new approach with the Civil Status Registry has also seen the computerisation of the unit's records. This, he said, works in making the whole process a lot simpler.
“We operate on a level compared to that of the banks. We have tellers attending to the applicants, basically giving the green light for them to go ahead to pay for their birth certificates or official document that they are desirous of getting, after which they are given a date to return for collection. This is being done in a very orderly fashion,” he said.
Mr. Monrose said his office is very pleased with the work flow, having attended to over 300 clients by the close of operations Monday. A figure, which he said, would have never been attained at the previous location. |
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