Contact:
Claudia Monlouis
Monday, May 22, 2006 – Tourism officials are continuing to focus on
making Saint Lucia the ideal cruise tourism destination for thousands of cruise
ship passengers expected to disembark here between 2006 and 2007.
To this end the Florida Caribbean Cruise Association (FCCA) together with the
Ministry of Tourism and the Saint Lucia Air and Sea Ports Authority, will be
hosting free training seminars in order to engender a culture of excellence in
service delivery. The training will aim to enhance the skills of some four
hundred front line service workers in the cruise tourism sector.
Cruise Tourism Officer Donna Regis says the industry must adequately prepare to
accommodate the increased traffic. “We are committed to augmenting the skills of
those workers and to deliver the highest level of satisfaction in our
destination. As such the training is for persons currently involved in the
cruise industry, it's taxi drivers, tour guides, tour operators, vendors, duty
free shop attendants, ports police who provide security on the various seaports,
vendors, persons who provide ground transportation to cruise ship passengers,
they will all be the target for this workshop.
“It's a two part workshop: one will be specifically targeted at taxi drivers
it's called “Taxi Pride” and the other one is called “Customer Service
Excellence” and it is really targeted at those persons who provide services
other than taxi services.”
Officials also intend to work closely with the police to ensure the security and
safety of visitors during their stay on island.
