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Postal Services Undergoing Phase of Change

Contact: Claudia Monlouis

Wednesday, December 04, 2002 - The over two hundred years old Postal Service has been busy strategizing and planning significant changes, some of which are already on stream. On Wednesday December 3, a Postal Services conference was held to apprise stakeholders of the new developments which are underway. Post Master General Ian the Charlemagne underscored the need for the Postal Services to respond to the challenges of technology and competition.

“Private operators have entered the market and are dominating the parcel and packet segments. The money and postal order service is facing new challenges form private remittance operators, whilst demands from the general public is increasing. The postal Service is also confronted with the challenge of meeting the governments obligation, to provide a universal service, which is the provision of a letter and counter service at an affordable price in the face of stiffer competition.”

The Post Master General says, Government has approved the reform and modernization of the Postal Services, and has allowed the institution more latitude to operate as a business .She says there is a new vision for St.Lucia’s Postal Services.

“The envisaged model is that of a commercial government enterprise which we believe will put the postal service on a business footing while maintaining its universal service obligation. This model will give us the flexibility better service to you, increased service locations, and close non-performing outlets.”

Some of the improvements in the Postal Service include expansion of door to door deliveries in the South, computerization of the Parcel/Post section, the installation of a track and trace system for the express mail and the provision of internet services at the Conway Post Office.

A similar service is expected to be provided at the General Post Office in the near future. Charlemagne says that the absence of an islandwide delivery system will soon be a thing of the past. Instead, mail will be delivered to all addresses in St.Lucia via post boxes or directly to house addresses, using a house numbering system

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